The Coco Club Chiang Mai
Terms of Use
These terms apply when you use thecococlubcnx.com, book or buy a pass, sign in as a member, or message us on LINE, Facebook, Instagram or WhatsApp. By booking or using our services you agree to them. Please also read our Privacy Policy.
1. Who we are
Our services are provided by The Coco Club Chiang Mai Co., Ltd. (บริษัท เดอะโคโค่คลับเชียงใหม่ จำกัด), company registration no. 0505569015171, 29/88 Moo 2, Soi 4, Chet Yot Yu Yen Road, Chang Phueak, Mueang Chiang Mai, Chiang Mai 50300, Thailand ("The Coco Club", "we", "us"). The club is open every day, 9 AM – 9 PM.
2. Our passes
Every pass gives you the garden for its time: a desk in the shade, the pool, the shared sauna and ice bath (2 PM – 8 PM), and unlimited coffee, tea and snacks. Café food and other drinks are priced on the menu.
| Pass | What it covers |
|---|---|
| Day Pass | 9 AM – 9 PM on the date you book. |
| Sunset Pass | 6 PM – 9 PM on the date you book. |
| Kid (5+) | A child aged 5 or over, on the date you book, with an adult who holds a Day Pass or Sunset Pass in the same booking. |
| 10 Times Pass | Ten visits within 180 days from the start date you choose. One visit is counted per day. |
| 1 Month Unlimited | Unlimited visits for 30 days in a row from the start date you choose. |
| Private sauna | An add-on per person, 10:00 – 12:00 or 12:00 – 14:00 on the date you book. Seats are limited and given in booking order. |
Current prices are shown on our website and at the front desk. The price you pay is the one shown when you book.
3. Booking and payment
- You can book on our website up to 60 days ahead, by message, or at the front desk. Online bookings need a name, email and phone number; your tickets are sent to the email you give.
- Paying online: card and PromptPay payments are handled by our payment provider. Seats you choose are held for 15 minutes while you pay; if payment does not go through in that time, the booking lapses and the seats are released.
- Paying by message: when online payment is not available, you send us your booking and pay by bank transfer or PromptPay. Your booking is confirmed when we mark it paid and send your tickets.
- Prices are in Thai baht. Your booking is a contract between you and The Coco Club once it is paid.
- Please check your date, passes and names before paying.
4. Tickets and check-in
- Each paid pass gives one ticket for one person, under the name given at booking, with a QR code. Show it at the front desk when you arrive.
- A ticket is valid only for its date or period and its pass's hours. A ticket that has been used, has ended, or was cancelled cannot be used again.
- Please keep your QR code private: anyone who has it could try to use your ticket. We may ask for the name on the ticket.
- Front desk staff may make exceptions at their discretion, and note the reason.
5. Changes, cancellations and refunds
- Changing your date: contact us before your visit date and we will try to move your booking to another date, subject to availability (including private sauna seats).
- Refunds: paid passes are not refundable, except where Thai law requires it or where we cancel.
- If we cancel: if we have to close or cancel a booked service (for example for safety, weather or maintenance), we will offer you another date or a full refund of the affected passes.
- Unpaid bookings may be cancelled by us, and seats released, if payment is not received.
- Refunds for online payments are returned through our payment provider to the original payment method.
6. At the club
- Please follow our staff's instructions and the rules posted at the club.
- Children must be supervised by an adult at all times, especially around the pool.
- Use the pool, sauna and ice bath with care and within your own limits. If you are pregnant or have a heart condition, high or low blood pressure, or another health condition, please check with a doctor before using the sauna or ice bath.
- Please look after your belongings.
- We may refuse entry or ask someone to leave, without refund, if they behave unsafely, harm or disturb others, or damage the club.
7. Member accounts
- You can sign in with Google, LINE or an email code. Your account gives you a member ID, your tickets, your bookings and your news choices.
- Keep access to your sign-in method secure, and tell us if you think someone else has used your account.
- You can ask us to close your account at any time. We may suspend an account that is used to misuse tickets or break these terms.
8. Messages and our AI assistant
- Some replies to messages on LINE, Facebook Messenger, Instagram or WhatsApp are written by an AI assistant, with our team able to step in at any time. You can always ask to speak to a person.
- The assistant answers from our club information but may make mistakes. Prices, opening hours and pass rules on our website and at the front desk take priority over a chat reply.
- A booking noted in chat is a request. It is confirmed only when you receive your booking number or tickets from us.
9. Using our website
- Use the website only for lawful, personal purposes such as finding out about the club and booking.
- Do not try to break into our systems, copy tickets, overload the site, or collect other people's data.
- The Coco Club name, logo, photos and text on the website belong to us or our licensors. Please do not reuse them without our permission.
- We work to keep the website available and accurate, but it may sometimes be unavailable or contain errors. If a price is clearly wrong, we will contact you before confirming the booking.
10. Our responsibility
Nothing in these terms limits our responsibility where Thai law does not allow it to be limited, including for death or personal injury caused by our negligence, or for fraud. Otherwise, to the extent the law allows:
- we are responsible for losses that are a foreseeable result of our breaking these terms or our negligence;
- we are not responsible for loss of or damage to personal belongings at the club unless it was caused by our negligence;
- we are not responsible for indirect losses such as loss of business or income;
- if we are prevented from providing a service by events outside our reasonable control, we will offer you another date or a refund of the affected passes.
11. Changes to these terms and Thai law
We may update these terms. The version in force when you book applies to that booking. These terms are governed by the laws of Thailand, and the Thai courts have jurisdiction over any dispute. If there is any difference between the English and Thai versions, the Thai version prevails.
12. Contact us
- The Coco Club Chiang Mai Co., Ltd., 29/88 Moo 2, Soi 4, Chet Yot Yu Yen Road, Chang Phueak, Mueang Chiang Mai, Chiang Mai 50300
- Phone: 084 558 2173
- LINE: @thecococlub.cnx
- Instagram: @thecococlub.cnx